FortiClient does not work while on campus.Check for a connection by navigating to any website in a browser (eg. Make sure your laptop is connected to the Internet via cabled connection or WiFi.Ensure you are using only the first part of your email address in the username field.- 455 Error - Access Denied or Permission Denied error when trying to connect.Follow the guide to configuring FortiClient for USJ here - Forticlient SSL VPN Configuration & Connection with Multi-factor Authentication.This indicates that Forticlient is installed but not configured. When you launch FortiClient, you have no area to enter your username and password.You can do so here - Problem with FortiClient VPN If you are not on campus, you will need to open a ticket with the Service Desk for assistance.Once the install completes, you will need to reboot your PC to complete the configuration

If you are on campus and connected to the network, use the Windws Search for look for and launch 'Software Center.' Once software center opens, look in the list of the Application tab for FortiClient.

If you are unable to locate FortiClient on your laptop you will need to install it.

If you have no shortcut for it, try searching for it using the Windows Search feature (magnifying glass on the left side of your Start bar.) Search for the term 'FortiClient'.

The icon should be a blue shield that looks like this: If you have the red shield icon, you have the old version of FortiClient and need to update via Software Center when on campus. First check for a shortcut on your desktop.See instructions here - Reset/Synch password on USJ Laptop off campus If you have a USJ laptop and need to update your USJ password, you will need FortiClient to update the locally cached password for your account.Note: You should move needed files into OneDrive or Teams to continue having access to these files without FortiClient. You will need FortiClient to access shared network drives.You will need to connect to FortiClient to use applications listed here - Applications That Require VPN Access.USJ Faculty and staff using Forticlient VPN software running on a USJ supplied laptop. Unable to successfully connect to the USJ network via Forticlient VPN.

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